![]() It may sound silly, but 90% of our users who complain that they can't logon have simply made a typographical error in inputting their email address.Īre you using an "auto-complete" feature? If you are accustomed to inputting only the first few letters of your email address, your computer may have "remembered" a past mistake. Translation: The email address you submitted could not be found.Īre you absolutely sure that you have correctly input your email address? The website responds "Please confirm your account information is correct and try again." Log in regularly to check for new performances and dates - shows can sell out quickly!īefore contacting our Customer Support Team, please take a moment to read through the following list of common problems.ġ. The list of current offerings changes instantly throughout the day. ![]() How often is the list of current offerings updated? If the tickets are not purchased within 30 minutes, they are released back in to the pool for other members to purchase. Can I reserve the choices I select and come back later and find them? Ticket choices are held in the shopping cart for 30 minutes. If there is a performance you would like to attend, it is recommended that you purchase tickets as soon as possible. Tickets can be purchased for the performance date listed, and the dates can be as many as six weeks in advance. How far in advance can I order tickets online? However, please check the listings regularly, as we sometimes receive additional ticket allocations. If a performance is no longer listed, this means there are no more tickets available for that performance. If you want to make cash purchases, you can purchase tickets at the theatre or at a TKTS Discount Booth.Ĭan someone buy tickets for a performance even though the date is not listed anymore on the TDF menu of current offerings? If I want to pay cash instead of using a credit card, how can I order tickets? Refunds are only issued if a performance is cancelled. Also, please understand that TDF is not responsible for changes in casting and cannot refund in such situations. All orders are final, and there are no exchanges or refunds. Sorry, orders cannot be changed or cancelled once they are processed. Please understand that telephone orders are not possible.Ĭan I change something on my order/cancel my order/get an exchange or refund? How many tickets can I purchase with my account?Įach TDF member can purchase up to nine (9) tickets per performance. TAP members can refer to the show description for delivery information. Note: If you ordered tickets through a mail offer, you will receive tickets or further instructions in the mail. To avoid long lines, please pick up your tickets 30 minutes prior to curtain. To pick up your tickets at the box office, you may be asked to present a copy of your order confirmation and/or a valid ID. The next page you see will be your receipt and confirmation.Next, enter a credit card account number (Visa, MasterCard, or American Express), a correct expiration date and your CVV number.Always REVIEW YOUR SHOPPING CART to make sure the performance details are for the date and time you intend to purchase. When you choose to check out, you will be presented with a page showing the orders you have placed in your shopping cart.After you have chosen the dates and number of tickets that you wish to purchase (members may order up to 9 tickets per performance), you can add those tickets to your shopping cart and continue shopping or checkout. ![]() Click on a show to reveal more information and available dates and times. We've made some of them even easier to find. Filter by venue, category, date, keyword and more.
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